Skip to main content

Frequently Asked Questions | FAQ

Frequently Asked Questions at Lumpkin Park Apartments in Columbus, GA

We know choosing an apartment is an important decision. At Lumpkin Park Apartments, we want to provide you with some clear and easy answers about moving to and living in our apartments. Scroll through our FAQ page for more information about living with us. Want to see more? Follow our Facebook and Instagram pages. Don't hesitate to call us or send us a message if you'd like more information. We are always happy to be of service!

How do I schedule a tour of Lumpkin Park Apartments?

Scheduling a tour is easy. Simply call, email, or use the handy form on our website to let us know you'd like to see our community for yourself. We will be happy to schedule your tour!

Do you have rent specials available at Lumpkin Park Apartments?

We often have rent specials available. Check our website or contact us for the latest information regarding move-in specials.  

What apartment lease terms do you offer, and what are the requirements to rent an apartment?

We are a 100% tax credit community and offer 12-month leases at Lumpkin Park Apartments. Once your original lease expires, you may renew for another 12-months. We will run a credit check and background screening when you apply. You will also need to supply proof of income, a government-issued ID, and other information.  

Is Lumpkin Park Income-Based or Income-Restricted, and what is the difference?

Lumpkin Park is classified as income-restricted. All apartments in an income-restricted community are reserved for low-income residents. Income-based apartment communities are owned by individual landlords who must meet specific HUD criteria for offering this type of housing. Lumpkin Park does not provide income-based housing. 

Can I apply for an apartment online?

Yes! You can easily apply online. Just visit our floor plans to page to see our available homes, choose the apartment you like and follow the steps to start your application. Once screening is complete, we will contact you to visit the office to finish the application process.

Do you do a credit check and background screening at Lumpkin Park Apartments? Will you rent me an apartment if I have bad credit? 

We check your credit when you apply for an apartment. We do what is called a "soft pull." This should not affect your credit unless you have multiple soft pulls done in a short span of time.  

How long will it take for my application to get approved?

Once you have submitted all required materials, our screening process usually takes between 24 and 48 hours. Final approvals for tax credit units may take longer as the application is reviewed by our occupancy department.

What will you do to prepare my apartment before I move in?

We will thoroughly clean and inspect your apartment before you move in, address any maintenance issues, and provide a checklist for you to fill out and note any additional issues that are present upon your move-in. This checklist will be reviewed upon your move-out to ensure you are not charged for existing damages.  

Can I pay my rent online at Lumpkin Park Apartments? Do you take debit cards, credit cards, or bank transfers? Can I pay cash?

You can pay your rent in several different ways at our apartments. Our online resident portal allows you to connect a bank account (ACH), credit card or debit card for automatic payments. This will be drafted out of your account or from your card every month on a specific date, so you never have to worry about forgetting your payment! We do not accept cash payments. Late fees will be added to any payment made after the 5th of the month. It is your responsibility to ensure your auto-draft payment has cleared your financial institution. There are fees associated with Credit and Debit Card payments. These fees are collected by the card processing agencies and do not go to our management company or community. ACH payments are always free.   

Do your apartments participate in LIHTC, accept vouchers, section 8, etc?

As a tax credit community, Lumpkin Park has an income bracket every applicant must fall within to qualify for residency. Other factors include student status, income, and asset requirements. Please contact our office for more information regarding the requirements for residency. 

How do I set up my online portal?

When you move in, you'll receive a move-in packet with instructions about how to sign up for and log in to your resident portal. You may also receive an email from our team with instructions about setting up your portal. Your email address and provided Tcode will be used to set up and access your resident portal.  

Do your apartments have on-site maintenance?

Yes! We proudly provide on-site maintenance, and we also provide 24-hour emergency maintenance services.  

Do I have to be home for maintenance to come into my apartment for repairs?

No, you do not have to be present if you have given us permission to enter while you are not home.  

Something in my apartment is broken and needs fixing. How do I get help?

If there is something in your apartment that needs fixing, we will be glad to have our maintenance team repair it. All you have to do is notify us by requesting maintenance service through your resident portal or by calling or dropping by the office.  

What if something in my apartment breaks after hours? If it's an emergency will someone come and fix it?

Yes! We offer 24-hour emergency maintenance service. If you are experiencing a life-threatening emergency, call 911! If you experience a maintenance emergency after the close of business, do not place a request through your maintenance portal. Call (205) 705-3380 and you will be given the option to choose emergency maintenance from our after-hours phone service. This is the quickest way to ensure a response from our team.  

What do I do if I get locked out of my apartment?

If you are locked out, we will be glad to let you into your apartment free of charge during business hours. We do not offer lockout service after hours and advise you to contact a locksmith for service. If you lose your keys, they can be replaced, but you will have to pay the fee specified in the leasing agreement.

Do I have to have renters insurance at Lumpkin Park Apartments? 

No. While renters insurance is not mandatory for tax credit apartments, it is strongly recommended. 

How do I set up cable and internet and who do I use for service?

W.O.W! is the cable and internet provider for Lumpkin Park Apartments. To set up your account, simply call 1-866-376-7003 or visit their website

How soon do I need to provide notice before my lease ends if I plan to move?

We require a notice to vacate form 60 days prior to the end of your lease at Lumpkin Park Apartments. We do not accept verbal notices, and failure to provide written notice 60 days in advance will result in you being responsible for any rent, late fees, or other related costs until the unit is rented. We have 60-day notice forms available in the office for your convenience.

How do I renew my lease?

We will send you a reminder 120 days before the end of your lease to offer a renewal. You will also see a reminder on your resident portal that your lease is due to renew soon. You may call or drop by the office to discuss renewing your lease anytime during regular business hours.  

Can I break my lease if I want to move before my lease is over?

Breaking your lease will result in the fee amount specified in your leasing agreement. Early notice is not required when you are breaking your lease, but you must pay the fee and turn in your keys on the day you vacate your home.  

How do I set up my utilities? 

You will receive instructions after your application is approved. Our apartments are totally electric and powered by Georgia Power 1-888-655-588.

Which utilities or services are covered in my rent?

Routine Pest Control, Garbage (there is a trash compactor located on-site at our community), and Water are included in your rent. 

Can I sublet my apartment or list it on Airbnb?

No, we do not allow subletting or Airbnb at our community.

Do your apartments have a parking lot and guest parking available?

We offer on-site parking for our community. Our parking is first-come, first-serve.  

Are your apartments pet-friendly? How many and what kind of pets can I have? Do I have to pay pet fees or pet rent?

We are a pet-friendly community, and we love the happiness pets bring to Lumpkin Park Apartments! We proudly feature several pet-friendly amenities and allow 2 pets per apartment home. We welcome cats and dogs along with fish, reptiles, and other small animals that stay in their own enclosures. Breed restrictions apply and we require a $500 pet deposit. For more information regarding our pet policy, please visit our pet-friendly living page.

What appliances come with my apartment?

Our apartments feature an energy-efficient appliance package including a refrigerator, stove/oven, microwave, disposal, and dishwasher. Our apartment homes are also equipped with a washer and dryer. 

Do you offer furnished apartments at Lumpkin Park?

No. We do not offer furnished apartments at Lumpkin Park. 

How do I refer a friend and do I get any kind of reward for a referral?

We always offer a resident referral special! When a special is active and a friend of yours signs their lease and moves in from your referral, you will receive a cash reward. Just make sure your friend gives us your name when they take their tour and apply.

What public transportation is available near Lumpkin Park?

Metra Bus Transit System has a stop at the entrance of Lumpkin Park. You'll also find Lyft, Uber, and Taxis are available. 

What school district is Lumpkin Park located in?

We are located in District 5 for Elementary, District 8 for Middle School, and District 12 for High School. 

I need directions. How do I get to Lumpkin Park Apartments in Columbus?

Please visit our maps and info page to input your information for directions. 

Can I paint my apartment at Lumpkin Park Apartments?

Yes! You can paint your apartment. However, you will be required to repaint the apartment back to return it to the original color/condition upon move-out or you will be charged for repainting costs.

Do you have event rental space at Lumpkin Park?

Yes! You can rent the clubhouse at Lumpkin Park for a fee. Once you are finished with your event your rental fee will be returned with the condition that no additional cleaning is needed and no damages have occurred.